Returns & Exchanges
We want you to be thrilled with every NOÄ Jewelry piece, so we provide simple exchanges within 30 days after you buy.

• Exchanges are issued as store credit when requested within 30 days of purchase, and that credit has no expiration date.

• Refunds are not available, though we will gladly help you choose an ideal replacement.

• Received something broken or faulty? Contact us immediately and we will send a replacement free of charge.

• Checkout+ is offered to customers in the US and CA for free return shipping. Shoppers who add Checkout+ get a prepaid label via our portal whenever they request a return. Those who decline it pay return postage themselves. Labels need to be bought through our customer portal.

• Ready to begin an exchange? Please click here and we will email a return label, available for domestic orders only. After sending your package back, drop us an email so your store credit can be issued.
  
  Returned items need to be in original condition , exactly as delivered: unworn and undamaged.
  A return may be declined when the piece shows wear, modification, or damage that we did not cause.

• Canadian customers: Shoppers in Canada can send items back for exchange and store credit through our return portal, using the label it provides. Questions are welcome at contact@noajewelrystore.com if you need anything!

• International orders: Buyers outside the U.S. can exchange for store credit as well, though return postage is on you. Send us an email to get a return started.

• Shipping & Cancellations
  Orders go out fast. Because placed orders can't be canceled, we suggest exchanging the item after it arrives, and we will gladly assist.